return and refund policy

Refund Policy:

At PerfumeMela, we value your satisfaction and strive to ensure that you are happy with your purchase. Please review our refund details below:

Eligibility for Refunds:

• We offer refunds on eligible items within 7 days of the purchase date.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
• Certain products, such as personal care items and perishable goods, are not eligible for refunds for hygiene and safety reasons.

Initiating a Refund:

• To initiate a refund, please contact our customer service team at info@perfumemela.com or call us at +91 9137075066.
• Provide your order details and reason for the refund request.
• Our customer service team will guide you through the refund process and provide further instructions.

Return Process:

• We offer return on eligible items within 7 days of the purchase date.

• Once your return request is approved, we will initiate the return process.
• Please note that shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.

Refund Process:

• We offer refunds on eligible items within 7 days of the purchase date.

• Once your refund request is approved, we will initiate the refund process.
• Refunds will be processed within 7-10 business days via the original payment method used during the purchase.
• Please note that shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service when returning items to ensure safe and timely delivery.

Refund Status:

• You will receive email notifications regarding the status of your refund, including confirmation once the refund has been processed.
• If you have any questions or concerns about your refund status, please contact our customer service team for assistance.

For Further Assistance:

• If you have any questions or need further assistance regarding refunds, please don’t hesitate to reach out to us.
• Our dedicated customer support team is available to address any queries or concerns you may have.

Thank you for shopping at PerfumeMela. We appreciate your business and strive to provide you with a hassle-free shopping experience.